Frequently Asked Questions

Orders and payment

How can I pay?

Online, by card, when you place your order, whether it is for delivery or pickup. Payments are processed by Stripe. We do not accept payment on delivery or at pickup.

Do prices include IVU?

No. Puerto Rico's 11.5% IVU is added to the total, and you see it before confirming the order.

My business is IVU-exempt or buys for resale. What do I do?

Before your first purchase, send your Hacienda certificate to info@casajupiter.com. We mark your account so the store does not charge you IVU.

Can you quote a full restaurant fit-out or a bulk purchase?

Yes. Email info@casajupiter.com or call 787-785-3018 with the list of what you need.

Delivery and pickup

Do you deliver everywhere in Puerto Rico?

Yes, except Vieques and Culebra. In the metro area it takes 1 to 3 business days, and 3 to 5 elsewhere on the island.

How much is delivery?

$25 in the metro area and $45 elsewhere on the island. It is free on orders over $1,000. You see the cost before confirming the order.

Can I pick up my order?

Yes, at our store at Calle Barbosa #21, Bayamón, Monday to Friday from 7:30 a.m. to 4:00 p.m. We let you know when it is ready; bring a photo ID and your order number. We hold it for 7 business days.

How does large equipment arrive?

On our truck, by appointment, to the curb or the loading area. If access is at ground level or by ramp, we can bring it inside to the kitchen for an extra charge. Details on Shipping and Pickup.

Equipment and installation

Do you install equipment?

No. We do not install equipment or connect it to gas, power or water. Ice machines, hoods, and electrical or water-connected equipment must be installed by a licensed technician you hire.

How do I know a unit suits my premises?

Check the voltage, power draw, dimensions, and any water and drain needs on the product page. If in doubt, ask us before buying: we only accept returns of items that are sealed and in their original packaging.

Is equipment under warranty?

Yes. If equipment fails within the first 15 days after purchase, we handle it at the store under our returns policy. After that, the warranty is directly with the manufacturer. Keep your invoice.

Returns

Can I return an item?

We accept returns of selected items within 15 days after purchase, sealed and in their original packaging. Refunds are given only as store credit. Equipment returned without a defect carries a 15% restocking fee; utensils and supplies carry none.

How do I return an item?

Bring it to our store at Calle Barbosa #21, Bayamón, with your order number. Details on Returns and Warranties.

My order arrived damaged. What do I do?

Note it on the receipt, take photos and tell us within 48 hours of delivery or pickup. We pick it up at no cost and no restocking fee is charged.

Contact

Casa Jupiter, Calle Barbosa #21, Bayamón, PR 00961. 787-785-3018. info@casajupiter.com.