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Returns and Warranties

We want you to buy with confidence. These rules apply to purchases on casajupiter.com and are the same as in our store. Nothing here limits the rights Puerto Rico law gives you.

Our policy

  • We accept returns of selected items within 15 days after purchase.
  • The item must be sealed and in its original packaging.
  • Refunds are given only as store credit.

How to return

  • Bring the item to our store at Calle Barbosa #21, Bayamón, with your order number.
  • If you have questions before coming in, email info@casajupiter.com or call 787-785-3018.

If it arrived damaged, defective or wrong

  • Tell us within 48 hours of delivery or pickup, with photos of the item and the packaging. The same applies if something is missing from your order.
  • We pick the item up at no cost to you and schedule the day with you.
  • No restocking fee is charged, and we also refund the delivery charge.

Restocking fee

  • Equipment (for example, blenders, ice machines and refrigeration) returned without a defect carries a 15% restocking fee.
  • Utensils and supplies carry no fee.
  • There is never a fee if the item arrived damaged, defective or is not what you ordered.

Store credit

  • We inspect the item when we receive it and, once the return is approved, issue the store credit.
  • The credit includes the IVU paid on the item.
  • The delivery charge is not refunded unless the mistake was ours (the item arrived damaged or wrong).

Exchanges

An exchange for another item is handled as a return: the store credit is applied to your new purchase.

Warranty

  • If equipment fails within the first 15 days after purchase, bring it to the store and we handle it under this returns policy.
  • After 15 days, the warranty is directly with the manufacturer, under the terms that manufacturer publishes: what it covers, how long it lasts, and whether it covers parts, labor or both. Casa Jupiter does not handle warranty claims.
  • Keep your invoice: it is your proof of purchase.
  • Many warranties require installation by a licensed technician and registration with the manufacturer. Improper installation can void it.