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Shipping and Pickup

We deliver anywhere in Puerto Rico except Vieques and Culebra, or you can pick up your order at our store in Bayamón. Every order is paid online, by card, when you place it.

In-store pickup

  • Location: our store at Calle Barbosa #21, Bayamón, PR 00961.
  • Pickup hours: Monday to Friday, 7:30 a.m. to 4:00 p.m. There is no pickup on Saturdays or Sundays.
  • We let you know by email or phone when your order is ready. Bring a photo ID and your order number.
  • If someone else picks up for you, they must bring your written authorization.
  • We hold a ready order for 7 business days. Before cancelling it we email you, and what you paid becomes store credit.
  • Our staff help load the equipment into your vehicle. Bring a suitable vehicle; securing and transporting the load is up to you.

Delivery in Puerto Rico

  • Zones: all of Puerto Rico except Vieques and Culebra. We do not ship outside Puerto Rico.
  • Estimated time: 1 to 3 business days in the metro area (San Juan, Bayamón, Guaynabo, Cataño, Carolina, Trujillo Alto and Toa Baja) and 3 to 5 business days elsewhere on the island.
  • Cost: $25 in the metro area and $45 elsewhere on the island. Delivery is free on orders over $1,000.
  • Rates may change; the one that applies is the one you see when you confirm your order.

How your order arrives

  • Parcels reach your door by courier.
  • Large or heavy equipment, such as ice machines and refrigeration, travels on our truck. We schedule the day and time with you, and an adult must be present to receive it.
  • The truck delivers to the curb or the loading area. If access is at ground level or by ramp, we can bring it inside to the kitchen for an extra charge of about $50, which we confirm when scheduling.
  • Check in advance that the truck has access and that the equipment fits through doors, hallways and elevators.
  • We never install equipment or connect it to gas, power or water: a licensed technician you hire does that. We do not remove old equipment either.

When your order arrives

  • Inspect the boxes before signing. If you see damage, note it on the receipt and take photos.
  • Tell us within 48 hours of delivery or pickup if anything arrived damaged, defective, wrong or missing.
  • Once you sign the receipt, the order is your responsibility.

If we cannot deliver

If no one is there to receive it or the address is wrong, we schedule a second delivery at the same rate, or you can pick up your order at the store at no cost.

Questions

787-785-3018 or info@casajupiter.com.